Razer Synapse is the official software program for configuring Razer gadgets, resembling keyboards and mice. Nevertheless, Synapse typically doesn’t detect linked Razer gadgets. Consequently, customers can’t configure their gadgets as a result of they don’t present up within the Synapse software program.
The difficulty of Synapse not detecting gadgets is usually reported for Razer mice and keyboards. Nevertheless, that challenge can even happen for Razer headphones, broadcast microphones, and different equipment that software program will normally detect. That is how one can repair the Synapse software program not detecting Razer gadgets inside Home windows 10 and 11.
However First, Double-Examine Gadget Compatibility With Razer Synapse
First, earlier than you hop into the troubleshooting steps, be aware that Synapse won’t detect non-Razer gadgets. There are even some Razer merchandise Synapse 3.0 and a couple of.0 don’t help. It could be the case Synapse isn’t detecting your {hardware} as a result of it doesn’t help it. So, double-check your Razer Synapse software program helps the system it’s not detecting.
You’ll be able to test supported {hardware} on the Razer Synapse 3 supported system web page. Click on a class on that web page to see in case your system is listed there. It’s also possible to test compatibility for model 2.0 on the Razer Synapse 2.0 supported system web page. In case your system is listed among the many supported {hardware} on a type of pages, your Synapse software program ought to detect it.
1. Run the {Hardware} and Gadgets Troubleshooter
Home windows has a {Hardware} and Gadgets troubleshooter that would determine and even resolve points with the Razer system Synapse isn’t detecting. Nevertheless, that troubleshooter isn’t seen inside Settings. Nonetheless, you may run the {Hardware} and Gadgets troubleshooter from Command Immediate like this:
- Make sure that your Razer system is linked to your PC.
- Click on a Sort right here to go looking (magnifying glass) button or field in your Home windows 11/10 taskbar.
- To search out Command Immediate, enter the phrase cmd within the Sort right here to go looking field.
- Choose the Command Immediate app within the Home windows search software.
- Execute this {Hardware} and Gadgets troubleshooter command:
msdt.exe -id DeviceDiagnostic - Click on Subsequent within the {Hardware} and Gadgets troubleshooter.
- Choose Apply this repair for resolutions the troubleshooter suggests.
2. Plug the Razer Gadget into an Various USB Port
This challenge can happen due to USB port connection points. Some customers have revealed that plugging Razer gadgets into completely different USB ports on their PCs resolved the problem of synapse not detecting them. So, strive unplugging your Razer system and plugging it into another USB port. Additionally, plug the system immediately into your PC with out utilizing any middleman USB hubs.
It’s additionally advisable to pick a Take away system possibility in Settings earlier than plugging your system into one other port. To do this, press the Home windows brand + I key, choose Bluetooth and gadgets, and click on View extra gadgets. Then click on the three-dot button on your Razer {hardware} and choose Take away system. In Home windows 10’s Settings app, you may choose a Razer peripheral on the Bluetooth & different gadgets tab and press Take away system.
3. Choose Synapse’s Restore Choice
Lots of customers have additionally stated they’ve been capable of repair Synapse not detecting gadgets by choosing a Restore possibility for that software program. Synapse has a Restore possibility you may choose on a Razer Gaming Software program window. That is how one can choose that possibility in Home windows 11/10:
- Convey up the Home windows uninstaller utility within the Management Panel with a way in our information for opening Packages and Options on Home windows.
- Then choose Razer Synapse in Packages and Options.
- Click on the Change button for Razer Synapse.
- Choose the Restore possibility within the window that opens.
- Signal again into Razer Synapse after choosing Restore.
- Then choose Restart in Home windows 11/10 earlier than launching Synapse.
4. Reinstall Razer Synapse
Corrupted or lacking Synapse modules may cause the problem of Synapse not detecting Razer gadgets. So, totally uninstalling Synapse by erasing leftover information and reinstalling the software program will typically resolve that challenge. Reinstall Razer Synapse as follows:
- Open the Packages and Options applet.
- Click on Razer Synapse to pick that software program.
- Choose Uninstall in Packages and Options to open a Razer Gaming Software program window.
- Then click on the Uninstall possibility within the window to take away Synapse.
- Uninstall Cortex and some other related Razer sub-programs.
- Press the Home windows brand key + R to entry a Run command field.
- Enter this folder listing in Run and click on OK:
C:Program Information (x86)Razer
- Press Ctrl + A to pick any remaining information within the Razer folder.
- Press the Del key to erase the chosen information.
Subsequent, enter this Razer directories path in Explorer’s tackle bar and hit Enter:
C:ProgramDataRazer
Repeat steps eight and 9 to delete all information within the Razer directories folder. As soon as carried out, restart your PC.
- Click on Obtain Now on the Razer Synapse web page.
- Double-click the downloaded RazerSynapseInstaller_V1.12.0.385.exe file to open the setup wizard.
- Choose the Synapse checkbox together with different Razer software program to reinstall, and click on the Set up possibility.
5. Reinstall Mouse and Keyboard Gadget Drivers
One other repair confirmed to work for this Synapse challenge is to reinstall all Razer and HID-compliant mouse and keyboard gadgets. Making use of that potential decision can resolve system driver conflicts. You’ll be able to reinstall HID mouse and keyboard drivers as follows:
- Press the Win + X keyboard shortcut that brings up a Energy Consumer menu.
- Click on Gadget Supervisor to view that software’s window.
- Double-click Mice and different pointing gadgets to view peripherals for that class.
- Proper-click a Razer mouse and choose Uninstall system > Uninstall.
- Repeat the earlier step for all HID mice gadgets listed.
- Then double-click the Keyboards class.
- Uninstall all Razer and HID keyboard gadgets listed there as outlined in step 4.
- Reboot the Home windows PC for the automated reinstallation of system drivers. It’s also possible to choose Motion and Scan for {hardware} modifications in Gadget Supervisor to reinstall uninstalled peripherals.
6. Disable Antivirus Utilities
Quickly antivirus apps in your PC to make sure they aren’t blocking Synapse in any method. You’ll be able to disable Home windows Safety’s real-time safety as outlined in our information for disabling Microsoft Defender. If there’s a third-party antivirus software in your PC, flip off its defend by way of its system tray icon’s context menu.
Launch Razer Synapse to see if it detects your gadgets after disabling antivirus software program in your PC. If this potential decision works, think about including Razer Synapse to the exclusion record in Home windows Safety or various safety software program. Then flip your antivirus safety again on.
Configure Your Razer Gadgets in Synapse Once more on Home windows
These potential options will most certainly resolve Synapse not detecting linked gadgets. Then you may reconfigure your Razer mouse, keyboard, or some other supported {hardware} with that software program. Nevertheless, any customers who nonetheless want extra troubleshooting steerage for this challenge can submit a ticket to Razer’s help service by clicking the Contact Help button on this Synapse 3 web page.
